Frequenty Asked Questions

Friendly & Experienced Staff

We’re here to help

At Surrey Landscape Gardeners, we understand you’ll have many questions regarding our company, our services and the whole project process. For your convenience, below, we’ll answer some of the most frequently asked questions, although if you would have any other questions or queries, please don’t hesitate to get in touch.

  • Fully Insured

  • Free Quotations

  • Satisfaction Guaranteed

How do I get a free landscaping quotation?

Contact Surrey Landscape Gardeners using any method you wish; a friendly team member will happily answer any questions and arrange a free site visit at a time and date which is convenient for you.

What is the quotation process?

At Surrey Landscape Gardeners, we make getting a quotation simple.

  1. Contact one of our friendly staff. 01483 361010
  2. Arrange a suitable date and time for a site visit.
  3. We’ll visit you to survey the site, identify your requirements, and discuss your options.
  4. We’ll email you a formally written, no-obligation quotation valid for 30 days.


How soon can you do the work and how long will it take?

During the site visit, we will discuss expected lead times and the estimated duration of the project.

The time and date we can start the work and how long it will depend on many factors, including but not limited to the following:

  • Our availability: there is a high demand for our services throughout the year, and our lead time can vary from 1 week to 6 months.
  • The availability of materials you want to use: We have an extensive network of suppliers and contacts within the industry which helps us get materials as quickly as possible, although supply chain issues may still impact how quickly we can start and complete your project.
  • The complexity and scale of your project: It goes without saying the more extensive and complex your project, the longer it will take us to complete. Our professional landscapers are productive and efficient, but landscaping takes time, and we refuse to trade speed for quality.
  • Extreme Weather: Occasionally, hazardous and extreme weather can prevent us from working due to health and safety concerns or its impact on the materials.

Specific schedules can be discussed by replying to the quotation email.



How do I accept the quotation?

Confirm your wish to proceed by replying to the quotation email.

How long are quotations valid?

Surrey Landscape Gardeners’ quotations are valid for 30 days from their issued date. If 30 days have passed, but you would still like to go ahead, we may have to adjust the pricing, and if so, a new revised quotation will be provided.

Do I need to pay a deposit?

We require a 10% deposit of the project’s total cost, which will be specified in the formal quotation.

What methods of payment do you accept?

The types of payment we accept are cash, cheques and bank transfers.

Does the price include the cost of materials?

Yes, the total price specified in the formal quotation will cover all the costs required to complete the project, including labour and materials.

Do I need planning permission?

Depending on your project’s scope and geographical location, planning permission may be required. Generally speaking, planning permission is rarely needed for landscaping projects, but checking and obtaining permission before any work commences is vital. We can advise on planning requirements, although you (the client) are responsible for checking and obtaining the correct permission required to carry out the work.



Will your landscapers need access to my home and do I need to provide anything?

While we won’t require access to your home, we will need access to reliable electricity and water sources. We will also require adequate access to carry out the work and enough space to store materials, skips etc. If parking is restricted, we may also need permits for our work vehicles.

How will the work affect my neighbours?

We always aim to minimise any distribution to your neighbours, and our team will keep the site safe and tidy throughout the project. To avoid any issues will suggest you discuss and inform your neighbours of your project prior to our arrival, this gives them an opportunity to raise any concerns or ask any questions. We’ll work with you to find solutions to avoid any conflict with neighbours or the public.

Do you have the correct insurance?

Surrey Landscape Gardeners are covered by £10 public liability and employers liability insurance, which can be viewed here. Our comprehensive insurance policy covers us for Landscaping, Fencing, Planting, Tree Surgery & Site Clearance.

Which areas do you cover?

Based in Guildford, we are happy to provide our premium landscaping services in Surrey, Hampshire, Berkshire and across the South East. For larger projects, we may consider working in other regions of the UK but this will be at our discretion.

What landscaping services do you provide?

We provide an impressive range of insured landscaping services, including but not limited to the following:

For tree surgery in Surrey, Hampshire, West Sussex and throughout the South East, we suggest contacting the specialist team of arborists at Guildford Tree Surgeons.

Their highly qualified, experienced staff have a wealth of knowledge and provide an extensive range of quality arboricultural services to commercial and domestic clients across the region.

Some of the services they provide include tree felling, tree removal, tree pruning, stump removal, tree planting, hedge cutting, emergency tree surgeon response, and garden, land and site clearance.

Contact Guildford Tree Surgeons today for professional, qualified and insured tree surgeons in Surrey, Hampshire, West Sussex or anywhere across the South East.


Can you supply plants?

Yes, we have excellent relationships with some of the best local (preferred) and international nurseries, meaning we can source and supply the finest specimens at very competitive prices.

Our skilled planting team will use industry-proven and approved planting techniques to help them thrive in their new home. Please visit our dedicated planting page for more information about our planting services.

Does your work come with a guarantee?

Except for fencing, due to the impact of extreme weather, all other landscaping services Surrey Landscape Gardeners provide are guaranteed for 5 Years.

Get in touch today

Arrange your free

landscaping quote

“Outstanding Local Business”

The Surrey Landscape Gardners team installed an impressive block paving driveway at our newly purchased property in Guildford. Both my husband and I were really pleased with the end result and with their service throughout. They were friendly, professional, and nothing was ever too much trouble.

Claire B

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